Your Details

  • You will need to register with Lancaster E-Platforms to use any Services. To register, you must be at least 21 years of age and you must provide true, accurate, complete and current information (including name, date of birth, email address, credit/debit card details, mobile telephone number and other details) as requested during the account creation process. If you are under the legal age of majority, you may not register.
  • If the prescription is for a person other than yourself, you will need to have the authority of the person whose prescription it is to have it dispensed by us. By placing an order to dispense another person’s prescription you confirm that you have their authority to do so. You will provide us with any details that we may require confirming that you have such authority.
  • By registering yourself on Lancaster E-Platforms, you warrant that the details you provide to the Company are correct and complete and you agree that you will inform the Company immediately of any changes to those details (e.g. change of email or postal address). You can access and update your details using the “My Account” area of Lancaster E-Platforms. You authorise us to use any information provided to us to verify your information (including any updated information), to obtain an initial credit authorisation from your credit card issuer at the time of registration, at Company’s sole discretion. Your application for registration is dependent on acceptance of the same by Company, in its sole discretion.
  • You are responsible for maintaining the confidentiality of your account user name and password and for preventing unauthorised access to your profile. You agree to accept responsibility for all activities that occur under your account. Please take all necessary steps to ensure that your user name and password is kept confidential and secure. Please inform the Company immediately if you have any reason to believe that your user name and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner.
  • The Company reserves the right to refuse access to Lancaster E-Platforms, terminate accounts, remove or edit content, or cancel/reject orders, at Company’s sole discretion. If the Company cancels an order, it will be without charge to you.

Product Descriptions

  • The Company is not the manufacturer of the Products sold via Lancaster E-Platforms. We do our best to ensure that information provided on Lancaster E-Platforms is accurate, but we do not warrant that it is correct, complete, reliable, current or error-free. You should not rely solely on the information presented on Lancaster E-Platforms and you should read labels, warnings and directions provided with the Products and consult your UAE licensed physician before purchasing any products on Lancaster E-Platforms.
  • Electrical Products sold on Lancaster E-Platforms are designed for use in the UAE. They may not be suitable for use in other countries and you should check with the manufacturer before doing so. You should read the instructions that come with the Product before using the Product and observe any specific warnings given by the manufacturer.
  • Not all medical Products are suitable for all medical ailments and potentially their use may interfere with treatment you are receiving or aggravate a condition. You should check with your licensed physician before using any medical Product.
  • Physical fitness Products may not be suitable for use by some individuals. You should check with your licensed physician before embarking on any fitness programmed.

Pricing

  • Prices of all products are inclusive of VAT. Prices may change at any time due to revisions or other price changes advised from suppliers, vendors or governmental authorities. These price changes can reflect on Lancaster E-Platforms at any time throughout the day and may result in increased or decreased price of a Product. These revisions can be permanent or temporary and any changes in prices are at the discretion of the Company and are in line with pricing guidelines from suppliers, vendors and governmental authorities. You agree to pay the listed price applicable at the time of confirmation of your order and billing by us.

Orders

  • When you place an order for Products, we collect certain personal and transactional information (e.g. name, address, email address). For details on how we use this information, please read our Privacy Policy.
  • We accept orders for Products subject to availability. Please note additional special conditions apply for POM. If for any reason the Products you ordered are no longer available, we will contact you using the contact details you supplied when placing your order and either:
    • offer you an alternative Product of equivalent quality and price if this is possible; or
    • cancel the Product from your order and give you a full refund in respect of that Product.
  • If we are unable to contact you or do not receive a response from you, we will process any remaining Products on your order and refund you for the Products we are unable to supply.
  • By ordering Products, you agree to pay the full amount payable for such Products as indicated during the order process, along with any shipping costs or other charges applicable to that order.
  • We reserve the right to refuse service, terminate your account or cancel orders, at our sole discretion.

Change and Cessation of Operations

The Company reserves the right to change or correct any errors or omissions on Lancaster E-Platforms and to alter, limit or discontinue the provision of any of the services provided via Lancaster E-Platforms, at any time without prior notice to you. The Company will use reasonable efforts to include up-to-date and accurate information on Lancaster E-Platforms, but it reserves the right to delete, modify or supplement the content available on Lancaster E-Platforms at any time for any reason without prior notification.

Third Party Links and Advertisements

  • Lancaster E-Platforms may contain links to other websites. The Company makes no representations or warranties as to the content, privacy practices and other practices of any websites operated by a third party and the Company does not assume responsibility for the content or practices of such websites. You should check the terms and conditions and privacy policies for all third-party websites you visit to understand their procedures.

If you use any material or visit any linked website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive material. The Company does not endorse and is not responsible for the use of or the content of any third-party websites. The Company is not responsible for anything that may happen when you use them.

Limitation Of Liability

To the maximum extent permissible by applicable law, Company, its parents, subsidiaries, affiliates and their respective suppliers and any of their owners, officers, directors, managers, members, agents and employees:

  • Are not liable for any direct, indirect, punitive, incidental, special or consequential damages or loss (including, without limitation, incidental and consequential damages, lost profits or damages resulting from lost data or business interruption) arising out of or in way connected with your use of Products or the use or inability to use Lancaster E-Platforms and its content, whether based on warranty, contract, tort (including negligence), or any other legal theory and whether or not company is advised of the possibility of such damages; and
  • Are excluded from any and all liability for damages caused by any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any communications due to technical problems or traffic congestion on the internet or on Lancaster E-Platforms or combination thereof, including any injury or damage to any users or to any person’s computer related to or resulting from use of Lancaster E-Platforms.

Where it is not possible to exclude liability under applicable law, you agree that Company’s maximum liability for any corresponding claim shall be limited to the amount paid for the Prescribed Products in question.

Disclaimer Of Warranty

Lancaster E-Platforms and its content are provided on an “as is” and “as available” basis. The Company, its parents, subsidiaries, affiliates and their respective suppliers and any of their owners, officers, directors, managers, members, agents and employees expressly disclaim (to the fullest extent permitted by applicable law) any and all express, implied and statutory warranties, including, without limitation, any warranties of merchantability, fitness for a particular purpose, freedom from computer virus, title and non-infringement of proprietary rights.