If you are not satisfied with any of the products delivered, return is easy and hassle-free. No need to go to our retail store, our In-House Delivery Team will pick up your return. All purchases made online can be returned only to Online Store.

There is no minimum order required for shopping via lancasterpharm.com.

To reset your password, just click ‘Sign In/Register. Click ‘Reset Password’ and enter your email address. You will receive reset password link in your email. You will be prompted to create a new password. Once successful, you will be automatically signed in to your account.

If you are currently logged-in to your account and you wish to reset your password. You can do so by going to ‘My Profile’ and click ‘Reset Password’ option. You will be prompted to enter your existing password for you to be able to create a new password.

If there is no one at the delivery address, delivery can be rescheduled for timings or location by contacting us at our Helpline on call or WhatsApp at 000 000 000. We will reattempt the delivery, after which we may cancel your order in case of no response.

For payments made online, the recipient needs to present valid UAE ID to receive the order.

During checkout, you may select a delivery timeslot when you will be available to receive the shipment. However, request for delivery date is not yet possible.

Note: You may choose delivery timeslot as per below:

• 07:00 – 22:00 (any time throughout the day)
• 07:00 – 12:00 (morning)
• 12:00 – 17:00 (afternoon)
• 17:00 – 22:00 (evening)

Our brands & partners take tested control measures to ensure that our products are of the highest quality and reach you in the right condition. However, in case the product has arrived damaged, defective or incorrect, please go to the nearest Lancaster Pharmacy to report this or contact us immediately through the options on the contact us page.

The item must be returned in the same condition you received it in within 5 days of receipt. Replacement may be available. Defective items may also benefit from a manufacturer’s defects warranty.

No problem. You can modify or cancel your order if your order has not been shipped. Please contact us immediately on the toll-free number (00000000000) number to inform us about the change.